That basket click in Infinite Harvest can turn a normal Monopoly Go session into an instant app restart, and repeating it won't magically fix the problem. As of August 24, 2026, the official support notice points to an event-related issue, so players should treat it differently from a weak connection or a missing board reward. The same support mindset helps with
Monopoly Go Partners Event questions too: record what happened, check the official help topic, then report only the details support staff can actually investigate.
The Infinite Harvest Problem
The current notice concerns players who select a basket in Infinite Harvest and then see Monopoly Go crash or restart. That repeated trigger is the useful clue. If the app works normally on the board, in the shop, and during other activities, the basket selection gives support a much narrower trail to follow than a message saying "the game is broken."
Try one clean restart and confirm your connection first, but don't grind the same basket interaction over and over if it fails every time. Note the basket involved, the approximate time, your device, and whether the app fully closed or simply returned to the loading screen. From what I've seen, a short timeline is more useful than a long emotional report because it shows the exact sequence that can be checked.
Pick the Right Support Lane
Monopoly Go's help center separates event questions, gameplay rules, technical trouble, purchases, and account management. Choosing the closest category matters because a ranking question needs different records from a lost-progress case. Check event rules and published rankings before opening a request, especially for Tycoon Racers or reward placements.
Problem Check First Useful Proof
App restart Technical issues Trigger, time, device
Missing event reward Event help topic Reward name and result
Lost progress Account management Old and new device details
Purchase concern Purchases and refunds Requested receipt details
Build a Report Support Can Use
A good ticket sticks to one issue. Include the feature, the action you took, the date and approximate time, what you expected, and what appeared instead. Screenshots can help with a reward or ranking dispute, but crop out private account details before uploading anything.
Write the exact event or feature name.
Describe the final action before the error.
State whether the issue happens every time or only once.
List your device and any recent account or device change.
Keep passwords, security codes, and full payment details out of the message.
The Account Mistake I Would Avoid
Lost progress after a reinstall or device swap is where panic creates extra confusion. Don't start several fresh profiles while searching for the old one, since that can make it harder to explain which account contains your board progress. Give support the former device, current device, approximate level, and the sign-in method connected with your original Monopoly Go profile.
Check the Official Route
The Tycoon Club should be opened through the web route described by the official help center, using the account connection tied to Monopoly Go. Random links from messages or posts can lead you away from the correct sign-in page, so leave any page that asks for unrelated information. I could be wrong but, in my experience, many account headaches begin with rushing through a sign-in prompt rather than checking the address first.
My Practical Take
Customer service works best as a clean evidence trail, not a wall of repeated messages. Check the relevant rules, capture the useful details, and report the exact failure once. For players who want a separate look at partner-event options,
buy Monopoly Go Partners Event information belongs outside a technical ticket, so keep those two topics separate when asking for help.
